I had the displeasure of a couple phone calls with Adobe yesterday. It started with them calling me from a phone number which didn’t even look like a phone number, 10012860. When I saw the number come up in my caller ID, I was driving home from work and thought, “what sort of calling scam phone number is this?” Continue reading Poor Phone Experiences with Adobe
In recent years, companies and websites have become much more proficient with integrating best practices in search engine optimization (SEO) such as keyword-rich content and web page development. Continue reading User Experience is the New SEO
The Cereal Aisle Syndrome is scenario when a user is experiencing “choice overload.” Imagine walking down the cereal aisle of a grocery store. Sometimes the aisle can be nearly 100 feet long and sometimes 4 to 5 rows high of all sorts of different brands and types of cereal: healthy, sugar, fiber, organics, private label, etc. The experience most people have Continue reading The Cereal Aisle Syndrome
I recently read an article that discussed the difference between usability and user experience. The way I describe the difference is that something can be usable (if just barely) but not necessarily have a good experience while being used. The frustrating thing is that most businesses seem to be more concerned about if something can be Continue reading The Difference Between Usability and User Experience
As I have been developing a style guide for the company I work for, I have been spending quite a bit of time researching all of the best practices out there and seeing how many different ways people and sites have chosen to define things. Continue reading Orange vs. Red for Alerting Required Elements
Apparently having a whiteboard desk is way more useful than I had originally thought. I generally get a personal message of some sort every couple days or so. Today’s was my favorite. Continue reading Whiteboard Desks for UX Professionals
I went to choose some reading glasses at Visionworks today. Once I decided on the frames I wanted, that is when the fun really started.
The associate asked me what sorts of options I wanted for my glasses. Midway through the order creation she needed to get a Continue reading Horrible UX Order Process at Visionworks